Privacy Policy
Last Updated: July 2025
At Family Health Care Centers of Greater Los Angeles (FHCCGLA), we are committed to protecting the privacy and security of our patients, website visitors, and SMS subscribers. This Privacy Policy explains what information we collect, how we use it, who we share it with, and how we safeguard your data.
1. What Personal Information We Collect
We may collect the following types of personal information through our website, patient portal, mobile services, and SMS communications:
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Name, date of birth, and contact information (phone number, email, address)
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Health-related information submitted by you or collected during treatment
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Insurance and billing information
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SMS and communication preferences
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Technical data such as browser type, IP address, and device ID when using our website or patient portal
2. How Your Personal Information is Used
FHCCGLA uses the information we collect to:
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Provide healthcare services and manage patient care
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Communicate with you via SMS, phone, or email (e.g., appointment reminders, form links, location info)
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Administer billing and insurance
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Improve our services and website functionality
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Send important health alerts or updates relevant to your care
3. Who Your Information is Shared With
FHCCGLA does not sell or rent your personal information. We may share your data only with:
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Authorized healthcare providers directly involved in your care
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Third-party service providers who support our operations (e.g., IT vendors, billing partners)
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Regulatory bodies as required by law (e.g., HIPAA compliance)
All third-party partners are contractually obligated to protect your data and use it only for intended purposes.
4. SMS Consent
By opting into SMS communication, you acknowledge and agree that:
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You will receive messages such as appointment reminders, prescription updates, clinic information, and links to forms or the patient portal
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Message frequency may vary
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Message and data rates may apply depending on your mobile carrier
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You may opt out at any time by texting STOP
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You may request help by texting HELP or visiting https://www.fhccgla.com
SMS consent is not shared with third parties or affiliates.
5. Data Security
FHCCGLA uses appropriate administrative, technical, and physical safeguards to protect your personal information against unauthorized access, use, or disclosure.
6. Your Rights
You have the right to:
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Access, update, or correct your personal information
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Revoke SMS consent or change communication preferences
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Request information about how your data has been shared
For any data-related requests or questions, please contact us at:
📧 [email protected]
📞 (562) 928-9600
7. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the “Last Updated” date. We encourage you to review this page regularly.
📍 To learn more about our data protection practices, visit our Data Breach Information page
🔗 For SMS Terms & Conditions, visit https://fhccgla.com/about/sms-terms