NOTICE OF PRIVACY PRACTICES
Effective Date: January 2026
Family Health Care Centers of Greater Los Angeles (FHCCGLA) is committed to protecting the privacy and security of your health information.
This Notice describes how medical information about you may be used and disclosed and how you can access this information.
How We Use and Disclose Your Health Information
We may use and share your Protected Health Information (PHI) in the following ways:
For Treatment
We use your health information to provide, coordinate, or manage your healthcare and related services.
For Payment
We may use and disclose your information to bill and receive payment from health plans or other entities.
For Healthcare Operations
We use your information to improve the quality of care, conduct audits, training, and administrative functions.
Other Uses and Disclosures
We may also share your information:
- As required by law
- For public health activities
- To report abuse, neglect, or domestic violence
- For health oversight activities
- For law enforcement purposes
- To avert a serious threat to health or safety
Uses Requiring Your Authorization
We will obtain your written authorization for:
- Marketing purposes
- Sale of your information
- Most sharing of psychotherapy notes
You may revoke authorization at any time in writing.
YOUR PATIENT RIGHTS
You have the following rights regarding your health information:
Right to Access Your Records
You may request a copy of your medical records.
- Requests must be fulfilled within 30 days
- Records may be provided electronically if requested
Email: records@fhccgla.org
Phone: 562-928-9600
Right to Amend Your Records
You may request corrections if you believe your information is incorrect or incomplete.
Right to Request Restrictions
You may request limits on how your information is used or shared.
Right to Confidential Communications
You can request that we contact you in a specific way (e.g., only by phone or mail).
Right to an Accounting of Disclosures
You may request a list of disclosures of your health information.
Right to File a Complaint
If you believe your privacy rights have been violated, you may file a complaint.
Email: HIPAA@fhccgla.org Phone: 562-928-9600
You may also file a complaint with the U.S. Department of Health and Human Services.
We will not retaliate against you for filing a complaint.
OUR RESPONSIBILITIES
FHCCGLA is required to:
- Maintain the privacy and security of your PHI
- Provide you with this Notice
- Notify you following a breach of unsecured PHI
- Follow the terms of this Notice
BREACH NOTIFICATION STATEMENT
If a breach occurs that may have compromised your health information, we will notify you promptly as required by law.
For breaches affecting 500 or more individuals, notice will also be provided via our website and to the Department of Health and Human Services.
CONTACT INFORMATION
Privacy Officer
Family Health Care Centers of Greater Los Angeles (FHCCGLA) HIPAA@fhccgla.org 562-928-9600
REQUEST YOUR MEDICAL RECORDS
You have the right to access your medical records.
To request your records:
- Submit a written request
- Include your name, date of birth, and contact information
- Specify how you would like to receive your records
Email: records@fhccgla.org Phone: 562-928-9600
We will respond within 30 days.
WEBSITE PRIVACY & TRACKING NOTICE
Our website may use tools such as analytics or cookies to improve user experience.
We do not use tracking technologies in a way that improperly discloses Protected Health Information.
Any information submitted through forms on this website is protected in accordance with HIPAA regulations.
If you have concerns about online privacy, please contact us:
HIPAA@fhccgla.org 562-928-9600
NON-DISCRIMINATION NOTICE
FHCCGLA complies with applicable Federal civil rights laws and does not discriminate based on:
- Race
- Color
- National origin
- Age
- Disability
- Sex
We provide:
- Free language assistance services
- Auxiliary aids and services for individuals with disabilities
562-928-9600 HIPAA@fhccgla.org
CALIFORNIA PRIVACY AND CONSUMER RIGHTS NOTICE
Family Health Care Centers of Greater Los Angeles (FHCCGLA)
This notice summarizes how we protect medical information and personal information, and how you may exercise your rights. A full notice is available upon request.
Your privacy matters. We protect your health information, California medical information, consumer information, and sensitive information according to HIPAA, California law, 42 CFR Part 2 when applicable, and our privacy and security policies.
- HOW WE MAY USE AND DISCLOSE INFORMATION
We may use and disclose information for treatment, payment, and health care operations, such as care coordination, billing, quality review, licensing, compliance, and patient support.
We may also use and disclose information when required or permitted by law, including public health, legal, regulatory, and safety-related purposes.
When written authorization is required, including certain sensitive disclosures, we will request your written authorization.
- SPECIAL CALIFORNIA PRIVACY PROTECTIONS
California law may provide additional protections for medical information, mental health, HIV/AIDS, genetic information, reproductive health, minors, and sensitive services.
When California law, HIPAA, 42 CFR Part 2, or another law is more protective, we follow the stricter requirement.
We review unusual requests, subpoenas, law enforcement requests, and sensitive-record disclosures before releasing information.
- SUBSTANCE USE DISORDER RECORDS
Certain substance use disorder diagnosis, treatment, and referral records may receive special protection under 42 CFR Part 2.
These records generally require written consent before disclosure, except when a specific legal exception applies.
Part 2 records may not be used in legal proceedings without specific written authorization or a qualifying court order.
- YOUR PRIVACY AND CONSUMER RIGHTS
You may ask to inspect or obtain a copy of your health record, request an amendment, request confidential communications, and request restrictions where available.
Where California consumer privacy laws apply, you may have rights to know/access, correct, delete, opt out of sale or sharing, limit certain sensitive personal information, and use an authorized agent.
You may request an accounting of certain disclosures and may file a complaint without retaliation.
- WEBSITES, APPS, COOKIES, CHATBOTS, AND AI
We review website, mobile app, cookie, pixel, chatbot, portal, advertising, and analytics technologies before use with patient or consumer information.
AI tools that access, create, summarize, infer from, store, or transmit health information must be approved, safeguarded, and monitored.
Do not place medical information, Part 2 records, or other sensitive information into public or unapproved AI tools.
- OUR RESPONSIBILITIES
We must maintain the privacy and security of protected information, provide notices of our practices, and follow the terms of our current notices.
We must notify affected individuals when a breach notification is required by law.
We train our workforce, use contracts with vendors when required, and maintain records of privacy and security decisions.
This wall placard is a brief summary. It does not replace the full Notice of Privacy Practices or the California Privacy, Medical Information, and Consumer Rights Notice. Please ask us for a full copy or visit our website.
QUESTIONS OR REQUESTS
Contact our Privacy Officer to ask questions, request a full notice, exercise your rights, or file a privacy complaint.
Rigo Ibarra
HIPAA Chief Security & Privacy Officer
Website: www.fhccgla.com
Email: hippa@fhccgla.org
NO RETALIATION
You will not be punished, treated differently, or denied care because you ask questions, exercise your privacy rights, or file a complaint.
You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights.
Effective Date: July 1, 2026
Updated: June 2026